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Customer Support

After submitting your request at our website, you will be contacted during 1 business day via phone or email.

FAQ

Answers to a few good questions
Why is Fusion decking better than wood?

Fusion Decking was created with all of wood’s flaws in mind. It was brought into the market in order to be a direct competitor with traditional wood decking, and understanding which areas of wood were flawed for customers. Fusion Decking improves on decking board safety (capped is non-porous to water/bacteria for less slippery boards), security, maintenance time and costs, and easier installation.

Is Fusion Decking expensive?

Most composite decking boards are more expensive than wood. Both timber and big buck store brands composite require you to purchase additional materials and items to finish your projects, but Fusion Decking offers all the necessary items as part of your deck boards purchase. Composite decking is more expensive to purchase and install, but in the long term you will find that the costs can in fact be less than those needed to buy, install, and care over the years for a wood deck. Fusion Decking boards are specially formed with recycled wood and polyethylene, heated to a set temperature to form together and shaped into the boards you see today. Moreover, there is less fear of needing replacement decking boards or repairs due to splintering, cracking, warping, and quicker discoloration.

Are Fusion Decking boards slippery?

We add specialized anti-slip properties and anti-slip tracks which make our deck boards slip resistant. In order to keep the quality of this feature, proper maintenance is recommended.

How long does Fusion Decking last?

The average lifespan of a composite decking area equipped with Fusion Decking products is around 15 – 25 years. It does, however, vary greatly depending on the proper maintenance and care.

Can you repair Fusion Decking boards?

Small scratches on the surface of Fusion decking can be easily fixed with small solutions. We always recommend replacing any damaged composite decking boards to ensure your deck remains as structurally sound as possible.

What is the difference between Fusion Decking and big-buck store composite brands?

Fusion Decking differentiates from big-buck store brands in quality. Brands you are familiar with in big-buck stores use very minimum amount of PVC in their production since it is a hard material to acquire in the U.S; Fusion Decking, on the other hand manufactures its deck boards in Eastern Europe where good amount of PVC gets applied to the final product.

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Terms and Conditions

Terms and Conditions

Revision: 1.0
Last modified: November 27th 2021

ORDERS

Ordering Fusion Decking products is very convenient and easy. After submitting your request at our website, you will be contacted during 1 business day via phone or email. After getting all necessary information regarding your order, pricing, availability and shipping details will be provided. You will then be sent an invoice confirming your order. Fusion Decking accepts wire transfers and company checks. Once payment has cleared, order will be processed and shipped within 2 business days and tracking information will be provided. 

REFUNDS / RETURNS

Fusion Decking is not responsible for any damages that might occur during transportation of deck boards. We work with reputable transport companies and any damages or missing items during transport should be directed to shipment carrier. Once payment cleares and order ships out, refunds cannot be approved. Refunds are only considered for orders that have not been loaded to a shipping carrier.

DELIVERY

Fusion Decking partners with local carriers to serve our customers. Shipping charges might vary depending on weight, delivery location and quantity. We highly recommend our customers to find their own transportation companies to ensure on-time delivery. We do offer local pickups from our facility as well. 

WHOLESALE

Minimum of 5000  square feet of decking boards order is required to qualify for our wholesale pricing. Once you fill out the request form, we will reach out to you within 1 business day to finalize the details of your request and go over wholesale pricing we can offer. Wholesale orders are considered on a a case-by-case basis, depending on product availability.

RESALE

Fusion Decking prohibits any individual or party to resell its products under false, misleading names. 

 

Refunds and returns

Refunds and returns

Fusion Decking is not responsible for any damages that might occur during transportation of deck boards. We work with reputable transport companies and any damages or missing items during transport should be directed to shipment carrier. Once payment cleares and order ships out, refunds cannot be approved. Refunds are only considered for orders that have not been loaded to a shipping carrier.